Terms of Purchase for Thereformatios

1. Order Placement and Confirmation

1.1 Order Submission

When you submit an order through the Site, you are making a binding offer to purchase the selected Products at the displayed prices (denominated exclusively in United States Dollars, USD). All prices listed on the Site include applicable taxes (where required by law) but exclude customs duties or import fees (addressed in Section 4.2).

1.2 Order Confirmation

We reserve the right to accept or reject your order in whole or in part. You will receive an order confirmation email immediately after submitting your order, which confirms we have received your request—but this does not constitute acceptance. Acceptance of your order occurs only when we dispatch the Products and send a shipping confirmation email (including a tracking number) to you.

If we are unable to fulfill your order (e.g., due to Product unavailability, pricing errors, or invalid payment information), we will notify you via email within 1–2 business days and issue a full refund (if payment was processed) in accordance with Section 5.

2. Payment Terms

2.1 Payment Authorization

By providing your payment details, you authorize us (or our secure payment processor) to charge the total order amount to your selected payment method. We will only process payment after verifying Product availability and order details. If payment is rejected (e.g., insufficient funds, expired card), we will notify you to resolve the issue—failure to do so within 3 business days may result in order cancellation.

2.2 Pricing Accuracy

We strive to display accurate prices on the Site, but errors may occur (e.g., typographical mistakes, system glitches). In the event of a pricing error, we reserve the right to cancel your order or adjust the price—we will notify you of such changes and seek your confirmation before proceeding.

3. Order Fulfillment and Shipping

3.1 Processing Time

After payment is confirmed, we will process your order within 1–3 business days. Business days exclude weekends, major public holidays (e.g., Christmas, Thanksgiving), and warehouse closure days (announced in advance on the Site, if applicable).

3.2 Delivery Timeline

Once your order is shipped, the estimated delivery time is 6–12 business days. This timeline is an estimate (not a guarantee) and may be affected by factors beyond our control, including customs clearance delays, local logistics disruptions, or remote delivery locations.

3.3 Shipping Costs

We offer global free shipping on all orders—no minimum purchase required. No additional shipping, handling, or surcharges will be applied to your order, regardless of destination or order value. We partner with eco-friendly carriers (e.g., carbon-neutral delivery services) to align with our sustainability mission, as detailed in our Shipping Policy.

3.4 Tracking

A tracking number will be included in your shipping confirmation email. You can use this number to monitor your package’s progress via the carrier’s website. Tracking updates may take 1–2 business days to appear after dispatch.

4. Customs and Import Responsibilities

4.1 Customs Compliance

We comply with all applicable export laws and regulations, but you are responsible for understanding and complying with your country’s import laws, including restrictions on certain Products (e.g., textile regulations).

4.2 Duties and Taxes

Reformatios is not liable for any customs duties, import taxes, or fees imposed by your country’s government. These charges (if applicable) are the sole responsibility of the Customer and will be collected by the local carrier upon delivery. We recommend checking your country’s customs authority website for details on potential costs before placing an order.

5. Returns and Refunds

5.1 Return Eligibility

You may request a return of Products within 60 calendar days from the date of delivery, provided:

  • Products are in their original, unused, and undamaged condition;
  • All original packaging (e.g., compostable bags, recycled paper boxes), tags, and care instructions are intact;
  • You provide a valid order number and proof of delivery when submitting the return request.

Exceptions apply to customized/personalized Products and final sale items (clearly marked on product pages)—these are non-returnable.

5.2 Return Process

To initiate a return:

  1. Contact our customer service team at [email protected] with your order number, Product details, and reason for return.
  2. After approval, we will send a prepaid return label (consistent with our free shipping policy) and packaging instructions (we encourage reusing original packaging to reduce waste).
  3. Ship the Products to the address provided—we recommend using a trackable method, as we are not liable for lost or damaged returns in transit.

5.3 Refund Timeline

Once we receive and inspect the returned Products (to confirm eligibility), we will process your refund within 5–10 business days. Refunds are issued to the original payment method, and processing times may vary based on your payment provider (typically 2–5 additional business days for funds to appear in your account).

6. Cancellations and Modifications

6.1 Order Cancellations

You may cancel your order only if it has not yet been shipped. To cancel, contact [email protected] with your order number within 24 hours of placing the order. If cancellation is approved, a full refund will be processed within 5–10 business days. Once an order is shipped, cancellation is no longer possible—you may instead initiate a return in accordance with Section 5.

6.2 Order Modifications

Requests to modify your order (e.g., change size, color, shipping address) must be submitted to [email protected] within 24 hours of order placement. We cannot guarantee modifications after this window, as your order may already be in processing or shipped.

7. Limitation of Liability

To the maximum extent permitted by applicable law:

  • We shall not be liable for indirect, incidental, consequential, or special damages (e.g., lost profits, inconvenience) arising from or related to your order, including delays in delivery or Product unavailability.
  • Our total liability to you for any claim (e.g., defective Products, order cancellation) shall not exceed the total amount paid by you for the affected order.
  • We are not liable for damages caused by factors beyond our control (e.g., natural disasters, carrier errors, customs delays).

8. General Provisions

8.1 Modifications to Terms

We may update these Terms from time to time. Changes will be posted on the Site with an updated “Last Updated” date. Your continued use of the Site or placement of orders after changes take effect constitutes acceptance of the modified Terms.

8.2 Contact Us

For questions about these Terms, order status, or returns, contact our customer service team at [email protected].