Shipping Policy for Thereformations

At Reformatios, we believe sustainable shopping should be accessible—and convenient—for everyone, no matter where you are. Our Shipping Policy is designed to deliver your ethical clothing and accessories reliably, while staying true to our commitment to minimizing environmental impact. Below is all the information you need to know about order processing, delivery timelines, and our global free shipping promise.

1. Order Processing Time

After you place an order and your payment is successfully processed (all transactions are in United States Dollars, USD), our team will begin preparing your items for shipment. We prioritize efficient, careful processing to get your sustainable pieces to you quickly:

Standard order processing takes 1–3 business days.
Business days exclude weekends (Saturday and Sunday), major public holidays (e.g., Christmas, Thanksgiving), and warehouse closure days (rarely scheduled and always announced in advance on our website).
For made-to-order or personalized items (clearly marked on product pages), processing time may be extended—please refer to the individual product detail page for specific timelines.

You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation email with a tracking number once your package has been dispatched.

2. Delivery Timelines (Global)

We offer consistent delivery timelines for all destinations worldwide, so you can plan for your order’s arrival with clarity:

Once shipped, the estimated delivery time is 6–12 business days for all locations.
This timeline is an estimate, not a guarantee. Delays may occur due to factors beyond our control, including:
Customs clearance procedures (varies by country; you may be contacted by local customs for additional documentation, though we minimize this by including all necessary paperwork).
Local logistics disruptions (e.g., weather events, carrier delays, or peak shipping seasons like Black Friday/Cyber Monday).
Remote delivery locations (areas outside major cities may require an extra 1–2 business days).

You can track your package’s progress using the tracking number provided in your shipping confirmation email. Tracking updates may take 1–2 business days to appear after dispatch, as carriers need time to scan and update the package status.

3. Shipping Costs: Global Free Shipping

In line with our mission to make sustainable fashion accessible, we offer 100% free shipping on all orders worldwide—no minimum purchase required.

No hidden fees: You will never be charged for shipping, handling, or international surcharges, regardless of your order value, the number of items purchased, or your delivery address.
Sustainable shipping choices: We partner with carriers that prioritize eco-friendly practices (e.g., carbon-neutral delivery routes, recycled packaging for shipping labels) to reduce the environmental impact of getting your order to you.

4. Shipping Restrictions & Notes

Customs and Duties: While we cover all shipping costs, Reformatios is not responsible for any customs duties, taxes, or fees imposed by your country’s government. These charges (if applicable) are the responsibility of the recipient and will be collected by the local carrier upon delivery. We recommend checking your country’s customs regulations before placing an order to understand potential additional costs.
Address Accuracy: Please double-check your shipping address (including street name, apartment number, and postal code) when placing your order. We cannot be held responsible for delayed, lost, or returned packages due to incorrect or incomplete address information. If you need to update your address after placing an order, contact us at [email protected] within 24 hours—we cannot guarantee changes after this window, as your order may already be in processing.
Lost or Missing Packages: If your tracking information shows your package as “delivered” but you have not received it, first check with your local carrier (they may have left it with a neighbor or at a secure pickup location). If you still cannot locate your package, contact our customer service team at [email protected] within 7 days of the “delivered” status—we will work with the carrier to investigate and resolve the issue.

5. Contact Us

If you have questions about your order’s shipping status, need help with tracking, or want to learn more about our sustainable shipping practices, please reach out to our team at [email protected]. We’re here to ensure your Reformatios order arrives smoothly—from our warehouse to your wardrobe.