Privacy Policy for Thereformatios

At Thereformatios (“we,” “us,” or “our”), we are committed to protecting your privacy and safeguarding the personal information you share with us when using our website (thereformatios.com) or purchasing our sustainable clothing and accessories. This Privacy Policy explains how we collect, use, store, and disclose your information, as well as your rights to control and access that information. By using our website or services, you agree to the practices outlined in this policy.

1. Information We Collect

We collect personal information to provide, improve, and personalize your shopping experience, process orders, and communicate with you. The information we gather falls into two categories:

1.1 Information You Voluntarily Provide

  • Order & Account Details: When you place an order, create an account, or subscribe to our newsletter, we may collect your full name, email address (e.g., [email protected] for support), shipping/billing address, phone number, and payment information (e.g., credit card details—note: we do not store full payment details; this is handled by our secure third-party payment processors).
  • Communication Data: If you contact us via email, live chat, or social media, we may collect your message content, contact preferences, and any additional information you choose to share (e.g., feedback about our sustainable products).

1.2 Automatically Collected Information

When you visit our website, we may collect non-personal and technical information through cookies, web beacons, and server logs, including:

  • Device details (e.g., operating system, browser type, screen resolution).
  • Usage data (e.g., pages visited, time spent on the site, links clicked, referral source).
  • IP address (to approximate your location for optimizing shipping options and preventing fraud).

Cookies are small text files stored on your device. You can disable non-essential cookies through your browser settings, but this may limit certain features (e.g., saved shopping carts, personalized product recommendations).

2. How We Use Your Information

We use your personal information only for legitimate, transparent purposes aligned with our mission to provide sustainable fashion. Key uses include:

  • Processing Orders: Fulfilling your purchases, arranging shipping, sending order confirmations, and processing returns or refunds.
  • Account Management: Maintaining your user account (if you create one), storing your preferences (e.g., size, shipping address), and enabling easy reorders.
  • Communication: Sending you important updates (e.g., order status, shipping tracking), responding to your inquiries, and sharing newsletters or promotional content (only if you opt in—you can unsubscribe at any time).
  • Website Improvement: Analyzing usage data to enhance site performance, fix errors, and tailor content (e.g., highlighting popular sustainable accessories).
  • Fraud Prevention & Security: Verifying your identity, detecting unauthorized activity, and protecting our website and users from fraud or data breaches.
  • Compliance: Meeting legal obligations (e.g., tax reporting, responding to lawful government requests).

3. Sharing Your Information

We never sell your personal information to third parties. We may share your data only with trusted partners who assist us in operating our business, and only to the extent necessary to perform their services. These partners include:

  • Payment Processors: Secure platforms (e.g., Stripe, PayPal) that handle payment transactions (they only receive your payment details and order reference, not your full personal data).
  • Shipping Providers: Courier services (e.g., USPS, DHL) that deliver your orders (they receive your shipping address and contact number to complete delivery).
  • Service Providers: Vendors who help with website hosting, email marketing (e.g., Mailchimp), analytics (e.g., Google Analytics), and customer support—all of whom are contractually required to protect your data and use it only as instructed.

We may also disclose your information if required by law (e.g., to comply with a court order) or to protect our rights, property, or the safety of our users.

4. Data Security

We take rigorous measures to protect your personal information from unauthorized access, loss, or misuse. These include:

  • Encryption of sensitive data (e.g., payment information, email communications) using industry-standard SSL/TLS technology.
  • Secure storage of data on encrypted servers with restricted access (only authorized team members can access personal information, and they are trained on data protection).
  • Regular security audits and updates to our website and systems to address emerging threats.

While we strive to keep your data safe, no online platform is 100% secure. We cannot guarantee absolute protection against unauthorized breaches, but we will notify you and relevant authorities promptly if a breach occurs that may risk your rights or freedoms.

5. Your Rights

Under applicable data protection laws (e.g., GDPR in the EU, CCPA in California), you have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask to update or correct inaccurate information (e.g., a wrong shipping address).
  • Erasure: Request deletion of your data (subject to legal exceptions, e.g., if we need to retain it for tax records).
  • Restriction: Ask us to limit how we use your data (e.g., stop using it for marketing).
  • Data Portability: Request a copy of your data in a machine-readable format (e.g., CSV) to transfer to another service.
  • Opt-Out: Unsubscribe from marketing emails by clicking the “unsubscribe” link in any newsletter, or contact us at [email protected] to opt out of other communications.

To exercise these rights, please contact us at [email protected] with your name, email address, and a clear description of your request. We will respond within 30 days (or as required by law).

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal obligations. For example:

  • Order data is kept for 7 years (to meet tax and warranty requirements).
  • Account data is retained until you request deletion (or if your account is inactive for 24 months, we may delete it to reduce data risk).
  • Marketing data is kept until you unsubscribe.

After retention periods end, we securely delete or anonymize your data so it can no longer identify you.

7. Children’s Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover we have collected such data, we will delete it immediately. Parents or guardians who believe their child has shared information with us may contact us at [email protected] to request removal.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in laws, our business practices, or technology. When we make updates, we will revise the “Last Updated” date at the top of this page and notify you via email (if you have opted in) or a banner on our website. We encourage you to review this policy regularly to stay informed about how we protect your data.

9. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your personal information, please contact us at:

Email: [email protected]

Website: thereformatios.com