Refund Policy for Thereformations

At Reformatios, we want you to feel confident in every sustainable purchase you make. Our Refund Policy is designed to be transparent, fair, and aligned with our commitment to both you and the planet—ensuring a smooth experience if you need to return or request a refund for your order of sustainable clothing and accessories.

1. Eligibility for Returns & Refunds

To qualify for a refund, your return must meet the following criteria:

  • Timeframe: You must initiate a return request within 60 calendar days from the date of delivery (as confirmed by your order’s tracking information).
  • Condition of Items: All clothing, accessories, and their original packaging must be in unused, undamaged, and sellable condition. This includes intact tags, labels, care instructions, and any accompanying sustainable packaging (e.g., compostable bags, recycled paper boxes) provided with your order.
  • Exceptions: Customized or personalized items (e.g., monogrammed accessories) are non-returnable, as they are made to your specific request. Final sale items (clearly marked on product pages) are also excluded from returns and refunds—please review product details carefully before purchasing.

2. How to Initiate a Return & Refund

Follow these steps to request a return and refund:

  1. Submit a Return Request: Contact our customer service team at [email protected] with your order number, the name of the item(s) you wish to return, and a brief reason for the return (e.g., size mismatch, change of mind). For quality-related issues, please include clear photos of the item and any defects to help us resolve the matter quickly.
  2. Receive Approval & Instructions: Our team will review your request within 1–2 business days. If approved, we will send you a prepaid return shipping label (for global orders—consistent with our free shipping policy) and detailed instructions on how to package and ship the item(s) back to us.
  • To align with our sustainability goals, we encourage you to reuse the original packaging (if intact) for returns—this reduces waste and supports our eco-friendly mission.
  1. Ship the Return: Securely package the item(s) and attach the provided return label. Drop off the package at the designated shipping carrier location. We recommend keeping a copy of the return tracking number, as we cannot be held responsible for lost or delayed returns in transit.

3. Refund Processing & Timeline

Once we receive and inspect your returned item(s) (to confirm they meet our eligibility criteria):

  • We will send you an email notification to confirm that your return has been approved for a refund.
  • Refunds will be processed within 5–10 business days of inspection.
  • All refunds are issued to the original payment method used for your order (e.g., credit card, debit card, or third-party payment platform).

Please note: The time it takes for the refund to appear in your account may vary based on your payment provider’s processing times (typically 2–5 additional business days for most providers). We do not charge any fees for processing refunds.

4. Special Cases

  • Damaged or Defective Items: If you receive an item that is damaged, defective, or incorrect (e.g., wrong size/color), please contact us within 7 calendar days of delivery. We will cover all return shipping costs, and you may choose between a full refund, a replacement item (if available), or store credit—whichever is most convenient for you.
  • Refunds for Shipping: Since Reformatios offers free global shipping on all orders, no shipping fees are included in your refund amount. Refunds will only cover the total cost of the item(s) purchased (in USD, as all transactions are processed in United States Dollars).

5. Contact Us

If you have questions about our Refund Policy, need help with a return request, or want to check the status of your refund, please reach out to our customer service team at [email protected]. We’re here to assist you and ensure your experience with Reformatios remains positive—even when a return is needed.